my name is...... and i got something that you may want to know.
yesterday i bought from your shop a broke telephone. i paid a lot for it, and when i wanted to give it back, for a functional one, the seller told me that he is not allowed to take products back. i would like my phone new, and some apologize from your store, if i ask too much.
please get the things right, or i could make some complains to your boss.
thank you for understanding.